From First Call to First Session: What Quality Care Really Looks Like

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Podcast Description

In this episode, we sit down with Leticia Timmel, Director of Outpatient Clinical Quality and Outcomes at 4C Health. A Licensed Clinical Social Worker, Leticia offers an inside look at what clients can expect during their very first clinical intake appointment—from walking through the door to developing a plan for care.

She also shares how 4C Health supports its therapists behind the scenes, including supervision, collaboration, and data-informed practices that guide thoughtful clinical decision-making. This conversation provides reassurance for those considering services and insight into how quality care is delivered with compassion, consistency, and expertise.